How to Refund a Course?

We want you to be satisfied, so all eligible courses purchased on our Platform can be refunded within 7 days. For whatever reason, if you are unhappy with a course, you can request a refund, provided the request meets the guidelines in our refund policy.

• Most refunds are returned via the original payment method. Please note that certain restrictions may apply and some purchases may only be eligible for credit refunds. For more information regarding our refund policy, please click here.

How to request a refund?

If you’re accessing Neil Yanto Site, you can quickly request a refund for an eligible course from the support section, by following the steps below.

1. Go to the course in the Support Section.

2. Email Our Support

3. Send a letter to our support

Your Name: [Full name registered in platform]
Your Email: [email you use to purchase]
Select Your Level: Student
Select Required Services: Request Refund

Additional Messages:

Order #: [Go to Purchase History in your Account]
The reason why you need a refund: [Place your reason. Please be detail]

4. Send Message

Refund status

After you’ve submitted your refund request you can check the status of your refund in your purchase history. You will also be sent an email confirming that your refund request has been processed.

For answers to commonly asked questions we receive regarding a refund's status, please click here